Don’t Manage Me!
The nice young man across the table was trying to help my wife and I renew our mortgage. He had access to all of the transactions we had done at the bank, whether online, through the call center or through …
The nice young man across the table was trying to help my wife and I renew our mortgage. He had access to all of the transactions we had done at the bank, whether online, through the call center or through …
The first accounting system I had to supervise was an IBM product called MAPICS. I was an inexperienced newbie and knew nothing, so I joined a user group. Every couple of months we would meet at someone’s office and someone …
Customer Relationship Management (CRM) software makes it easy to view customers as statistics. “How many calls have you made?” “How many answers to our email blast did we get?” Similarly, sales management software encourages pipeline analysis, e.g. “How many suspects, …